Free Day Pass

Flowspace Terms and Conditions

Welcome to Flowspace! We’re delighted to have you as part of our vibrant coworking community by the beach. To ensure everyone enjoys a productive and professional experience, we’ve outlined the key terms and conditions that apply to all members.

1. Access and Availability

  • Hours: Flowspace is open Monday to Friday, 9:00 AM to 5:00 PM. Need access outside these hours? Members can request an access card for extended flexibility, 24/7. Each card incurs a $50 setup fee and a $150 deposit, which is refundable upon the return of the card in good condition.
  • Guests: Clients or collaborators are welcome for short visits (up to 15 minutes). For longer stays, they can purchase a casual day pass or book a meeting room.
  • Booking Spaces: Use our online system to book desks and meeting rooms, ensuring availability and smooth operations.

2. Meeting Room Cancellation Policy

Our meeting rooms are in high demand, so we encourage you to book early and cancel promptly if plans change:

  • 48 hours or more notice: No cancellation fee.
  • 24–48 hours notice: 50% of the booking fee applies.
  • Less than 24 hours notice: Full booking fee applies.
  • This policy ensures fairness by allowing others the opportunity to use the space.

3. Payments and Billing

  • Invoices: Issued monthly and include your membership fee for the upcoming month, plus any additional bookings from the previous month.
  • Payment Methods: Pay via direct debit, bank transfer, or credit card (merchant fees apply).
  • Discounts: Commit to a 12-month membership for a 7% discount or pay annually in advance to enjoy a 15% discount.
  • Unused Days: Any unused days in your plan do not roll over to the following month.

4. Community Values

At Flowspace, we prioritise respect, professionalism, and collaboration. Here’s how we create a welcoming environment:

  • Respect Others: Keep noise to a minimum, especially during calls. Use headphones
    for online meetings or book a meeting room for longer or confidential discussions.
  • Clean Up After Yourself: Keep shared spaces tidy. Dishes can go straight into the dishwasher if marked “I’m dirty” and the fridge is cleared weekly to keep things fresh.
  • Confidentiality: Trust is vital in our open-plan workspace. Respect others’ privacy
    and handle sensitive information responsibly. Flowspace cannot manage confidential data on behalf of members, so please follow your own procedures.

5. Personal and Flowspace Property

  • Personal Belongings: Lockers are available for secure storage at $22 per month. Flowspace cannot be held responsible for lost or stolen items, so we encourage you to take appropriate precautions.
  • Flowspace Property: Treat furniture and equipment with care. If something needs attention or is damaged, let us know. For significant damage, the responsible party may be asked to cover the cost.

6. Internet Use

Our WiFi is fast, secure, and designed for productivity. While outages are rare, they can happen due to factors beyond our control. We’ll keep you informed of any disruptions and appreciate your understanding.
To ensure a safe online experience, we recommend safeguarding your devices and data, as Flowspace cannot take responsibility for security breaches, hacking, or scams.

7. Cancellations and Changes

  • Membership: We require 30 days’ written notice if you wish to end your membership.
  • Meeting Room Bookings: See the cancellation policy in section 2.

At Flowspace, we’re committed to making your time here as enjoyable and productive as possible. If you have any questions or need assistance, our friendly team is always here to help.